Who we are
Our website address is: https://tradephantom.com.
General
This Privacy Policy is incorporated by reference into TradePhantom’s End User Agreement (the “TPEUA”). All terms not defined herein have the same definitions as those set out in the TPEUA. This Privacy Policy applies to the processing of your personal information obtained through your use of TradePhantom’s products and services, as well as in connection with our customer, service provider, and partner relationships. “Personal Data” refers to information that you provide to us which personally identifies you, such as your name, email address, billing information, or other data that can be reasonably linked to such information.
This Privacy Policy outlines the types of Personal Data we collect, the purposes for which we collect it, the circumstances under which we may share it with third parties, and the measures we take to protect its security. It also informs you about your rights and choices regarding your Personal Data and how you can contact us to update your information or address any questions about our privacy practices.
Types of Personal Data We Collect and Reasons for Collection
TradePhantom collects the following Personal Data from users:
- Name
- Email Address
- Billing Information
- Software Usage Data
Providing this information is necessary for us to offer our services effectively. Without it, we may be unable to deliver the requested services.
We use legitimately collected Personal Data exclusively for purposes such as:
- Technical and Customer Support: To assist you with any issues or inquiries.
- Service Updates: To inform you about new features or useful information related to our services. You may opt out of these communications by following the unsubscribe instructions provided in the emails.
- Account Management: To help you retrieve forgotten passwords, resolve billing issues, or facilitate other necessary communications.
Aggregated statistical data, which does not identify individual users, may be used for internal business purposes, such as statistical analysis.
Safeguarding Your Personal Data
TradePhantom enforces internal policies that prohibit employees or agents with legitimate access to Personal Data from using it for purposes other than those stated above. All internal requests to access Personal Data must be approved by TradePhantom’s Data Protection Officer (DPO).
Your Personal Data is protected by your password; please ensure you keep your password secure.
Sharing of Personal Data
TradePhantom does not share your Personal Data, including your email address or any other identifying information, with third parties without your explicit consent. You have the option to allow TradePhantom to share some or all of your Personal Data by updating your preferences in your account settings.
We retain your Personal Data for as long as necessary to provide you with our services and to comply with legal obligations.
Legal Protection of Personal Data and User Rights
Your Personal Data is protected by applicable laws. TradePhantom complies with all legally mandated requirements to ensure such protection. You can withdraw your consent to TradePhantom’s access or use of your Personal Data at any time by contacting our DPO. If you believe that TradePhantom is handling your Personal Data contrary to the representations made in this Privacy Policy, you have the right to lodge a complaint with our DPO.
Contact Us
TradePhantom has appointed Mr J. Elizondo as our Data Protection Officer (DPO). The DPO can be reached at [DPO Email Address]. Please contact our DPO if you have any questions regarding issues related to your Personal Data.
Note: This Privacy Policy is subject to change. We will notify users of any significant changes by updating the policy on our website.